Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I know which ski or snowboard size is right for me?
Sizing depends on your height, weight, and skill level. Please refer to our comprehensive Size Guide located on each product page, or contact our gear experts for a personalized recommendation.
What is your return policy for seasonal gear?
We offer a 30-day return policy on all unused equipment and apparel in original packaging. Please note that mounted skis are considered custom and are not eligible for return.
Do you offer international shipping for heavy equipment?
Yes, Snowbiz ships worldwide. Shipping costs and delivery times for bulky items like snowboards and boots are calculated at checkout based on your location and package dimensions.
Are your winter jackets and pants covered by a warranty?
All technical outerwear sold at Snowbiz comes with a minimum 1-year manufacturer warranty against defects in materials and workmanship.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status through your Snowbiz account dashboard.
Do you offer professional ski mounting services?
Yes, if you purchase both skis and bindings from us, we offer professional mounting services. You will be prompted to provide your boot sole length and preferred mounting position during checkout.